Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. www.privacy.gov.au
All of our garments are made to your measurements and therefore can’t be refunded due to change of mind.
We offer a 100% fit guarantee which means we won’t let the garments leave our hands until we are 100% satisfied with the suit and how it sits on you. If we believe the garment has been made to the wrong size or fabric we will remake the garment without any charge.
Management has the final say of whether a garment will be remade or altered.
We include all alteration costs at the time of the final fitting. Any further alterations after the suit leaves the final fitting is charged at normal rate.
All vouchers are valid for a year from purchase date. The voucher must be presented when claiming and are non-refundable.
We are strong advocates for investing in quality. We create garments which last a lifetime and keep our clients looking their best for many years to come. To manage the longevity of our suits, we ask our clients to maintain an element of care. This care assists us in providing an exceptional product, and keeps more money in our clients pocket. Too many gentlemen take their garments to the dry cleaner on a regular basis, potentially ruining thousands of dollars worth of clothing.
Below we have given an overview (or reminder) plus a few tips on caring for your suit.
Cleaning & Care
It is extremely important that gentlemen know the difference between a dry clean and a steam clean. For general care of winkles, creases and odours you only need to have your suit steam cleaned or pressed which you can do at home with a steamer or very inexpensively at your dry cleaners. Dry cleaning should be the last resort, and be done at most three times per year. With most suits being made of wool, its the equivalent to taking a sheep to slaughter. The harsh chemicals used at most commercial dry cleaners ruin the fibers in the suit causing fading as well as significantly decreasing the garments’ life span.
Always talk with your dry cleaner and explain the problem with your suit. Usually there is only a distinct stain which requires spot cleaning, not a full dry clean. Also remember to ask them to wrap your buttons in foil to avoid any breakage, particular with Pearl buttons.
In addition to cleaning, it is important to rotate your suits as much as possible to reduce wearing, particularly around the crutch. Any man who wears a suit everyday should generally look at purchasing two two pairs of trousers which each suit.
Travelling & Storing
The first clear message here is to ensure you hang your suit on a sturdy hanger, preferably wooden, or one from The Bespoke Corner. A wire hanger will ruin the drape and structure of your suit and should be avoided at all costs.
When storing your suit or travelling, keep the garment in a cloth suit bag that is breathable. This also aids in protecting your suit from any dust, odours or nasty silverfish eating. If you need a hand packing your suitcase, please see one of our tutorials here.
If you have any questions or want to chat about your next garment, please get in contact.
Miles Wharton – Founder – The Bespoke Corner