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TERMS AND CONDITIONS

RETURNS AND EXCHANGES

At The Bespoke Corner, we are happy to offer an exchange or credit note on most online purchases for change of mind. The following change of mind timeframes and conditions will apply:

All full price items must be returned within 30 days from the date of delivery, and will only be accepted back in exchange for online boutique credit, subject to Consumer Guarantees outlines below:

  • Proof of purchase must accompany the returned merchandise. Please refer to the enclosed paperwork in your delivery.
  • The item must be in original, unused condition, with all designer labels still intact and any related accessories or instruction booklets included in original form. Where an item is supplied with a hygiene strip, the item will not be accepted if it has been removed.
  • Items that are damaged, worn, soiled, altered, or anything The Bespoke Corner reasonably believes has been used will not be accepted. In such instances and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.
  • Gift vouchers must be used within 12 months of issue.
  • Due to hygiene reasons, our change of mind policy does not apply to cosmetics, perfume, earrings and underwear.
  • Purchases made using PayPal can only be returned or exchanged by returning your order via post. Please note: Returns or exchanges on orders purchased using PayPal are unable to be processed in boutique.

The Bespoke Corner will gladly exchange goods or offer a refund on the following terms:

  • The goods are unfit for the purpose for which they are sold.
  • The goods do not correspond with the description by which they were sold.
  • The goods do not correspond with the sample that you were shown.
  • The items have not been used and are returned in their original packaging with proof of purchase.
  • Our online warehouse is unable to process exchanges. This can only be processed in boutique.
  • Our Customer Care team are unable to review any worn or used items via email or phone. All items must be physically returned to be processed, in accordance with the process detailed below.

Returning your purchase to THE BESPOKE CORNER Online

Returns can be posted to the return address listed below. Any items that have previously been purchased and exchanged in boutique must be returned in boutique only and are subject to the in-boutique returns policy.

All costs associated with order returns will be at the responsibility of the customer. We recommend a courier service such as Australia Post, DHL or Fed Ex so that you can monitor your return via tracking.

The Bespoke Corner does not accept liability for any parcels lost or damaged in transit. The processing of your return will be subject to meeting the conditions outlined in the The Bespoke Corner returns policy.

All full price items must be returned within 30 days from the date of delivery, with the exception of sale items which must be returned within 7 days from date of delivery. Please ensure your purchase is returned unworn, with all tags and packaging attached to avoid disappointment.

We take great care in packaging all online orders before your purchase leaves our warehouse, however if you find an item faulty upon receiving it please notify us via email immediately at: orders@thebespokecorner.com

Returning your purchase to THE BESPOKE CORNER Boutique (Melbourne or Sydney)

Exchanges can only be made in boutique. THE BESPOKE CORNER Online cannot process exchanges for items that have been purchased and/or exchanged in boutique.

How to return or exchange your purchase

Returns may take up to 10 business days to be processed. Once your refund has been processed, you will receive an email notification.

How to return the goods to us:

  • Simply repack the order it its original packaging
  • Select any external wrapping or box as a parcel cover
  • Choose any courier of your choice to return the parcel and order to the following address.

THE BESPOKE CORNER TAILORS Online Returns
223 GLENMORE ROAD
PADDINGTON
2021 NSW
AUSTRALIA
Unfortunately, we are unable to refund returns lost or damaged in transit.

AUSTRALIAN Standard Delivery

$15.00 | 5-7 Business Days*

We are pleased to offer free standard delivery for all Australian orders over $300 and $15.00 for all orders under $300.

Delivery will be made via DHL on business days, excluding weekends and public holidays. A signature is required upon delivery, if you are unable to sign for your parcel a calling card will be left at the premises and your parcel will be redelivered at your convenience.

The Bespoke Corner cannot accept responsibility for delays in delivery due to unforeseen circumstances.

*Orders will be dispatched pending credit card authorisation, verification and availability of stock.

Track Your Order

Once your order has been dispatched, you will receive an email containing your tracking number. Follow the link in the email or visit the DHL website here and enter in the tracking number sent in your order dispatch email to track your delivery.

It may take up to 24 hours for tracking information to appear once you receive your tracking number email. You will also receive notifications via email or text (if your mobile phone has been provided) from DHL with updates on your delivery.

Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.

INTERNATIONAL Standard Delivery

Standard Delivery | $30 flat rate for 7-14 business days from date of dispatch

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Standard delivery orders will be shipped via DHL and their international local delivery partners. Orders will be fulfilled from our Australian warehouse and delivered via DHL and their international local delivery partners. Once your order has been dispatched, you will receive an email containing your tracking number. Visit the DHL website here and enter in the tracking number sent in your order dispatch email to track your delivery.

*Please note, orders will be dispatched pending credit card authorisation, verification and availability of stock.

All prices in our online boutique are in Australian dollars. The prices within the online boutique do not include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.

Any such additional charges will depend on the value of your order and will be charged additionally. Please refer to your local customs and import authorities for further details.

CLICK AND COLLECT

Free Delivery | 1 - 5 Business Days*

Our complimentary Click & Collect service is available only at The Bespoke Corner Sydney|Paddington Flagship Boutique.

Simply choose your items and select Click & Collect as your delivery service within checkout then select your preferred pick up boutique.

You will receive an email when your order has arrived in boutique and is ready for collection.

To collect your order, simply present your receipt or email confirmation in boutique along with a valid photo ID and the card you purchased with.

Unfortunately, we are unable to release Click & Collect orders paid for by PayPal or Union Pay to a third party. We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

*Orders will be dispatched pending credit card authorisation, verification and availability of stock.

RECEIVING A REFUND

Refunds will be credited to the original purchaser's method of payment and the exact card used to make the purchase.

Upon receiving goods with the original receipt, the refund will be processed as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday, excluding public holidays. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Please retain your shipping note until you have received your refund.

Debit or credit card payment

Provided the conditions in our returns policy have been met, refunds will be issued to your original payment card within 3 days of us receiving the returned item(s). However, some payment providers can take up to 10 days to credit your account. When the return is processed, we will send you an email confirming your refund.

Gift card or gift voucher payment

Gift card or gift voucher payments will either be returned to a gift card (for in-store returns) or a gift voucher (for online returns).

PayPal & Apple Pay

If you made a purchase using any of the payment options listed above, returns will be refunded to the same account.

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